Author Archives: CWCC

Communicate Tough Messages with Compassion

By Amy L Shoemaker, President and Owner of Amy L Shoemaker Partnerships, LLC and CWCC Member

Over 85% of Leaders dread communicating tough messages.  They want to help their employee be successful, but don’t want to hurt their feelings or risk demotivating them.  How do you communicate tough messages with compassion?

Two Purposes of a Coaching Conversation:

  1. Your first goal is to communicate your concern in a kind and compassion manner
    1. Seek to understand and be understood – describe the behaviors you are observing today and clearly communicate what success looks like!
    2. Create awareness so their behavior is a choice rather than a habit – what other options exist at work to successfully do their job
    3. Seek accuracy – clarify successful job performance and answer their questions to ensure they understand the desired performance or behavior
    4. Offer to create a shift – how can you support their new behavior
  2. Your second goal is to Produce a New Result
    1. Outcome of the Conversation – agree on the new behavior or performance with the employee
    2. Problem Solved – verify that the new behavior is successful and productive for the employee, customers and coworkers
    3. Action Plan Created and Upside/Downside of Action Plan – support and reinforce the new action plan and assess the advantages and disadvantages of the options prior to creating the action plan
    4. Movement toward Resolution – celebrate steady and gradual improvements toward the new performance goal

Please share other tips that have made your coaching conversations productive for you and your team.

If you are interested in learning more about what skills are needed to advance your career, take a look at the Corporate Executive Leadership Academy offered at the Colorado Women’s Chamber.

 

Amy Shoemaker Headshot 2014About Amy L. Shoemaker, PHR, SHRM-CP, CMC, EMBA
Amy Shoemaker utilizes more than 25 years of business experience in human resources and training to provide strategic human resource consulting, executive coaching and leadership development, and merger and acquisition leadership integration.  She uses her 18 years experience as a vice president and strategic HR leader in entrepreneurial mid-size, and Fortune 500 corporations to exceed her clients’ expectations.  Amy develops future leaders by serving as adjunct faculty and content adviser for the Master’s in Strategic Human Resources program at The University of Denver.  She is adjunct faculty for Colorado State University’s Veterinary Management Institute and Beverage Business Institute.

Education and Certifications

  • Wichita State University, Executive Masters in Business Administration (EMBA)
  • Stanford Graduate School of Business, Human Resources Executive Program
  • Cornell University – Diversity Course Employer Adviser
  • HR Certification Institute, Professional in Human Resources (PHR)
  • Behavioral Coaching Institution, Certified Master Coach (CMC)
  • CPI 260 Leadership Assessment, Certified Practitioner
  • Emergenetics International, Certified Associate
  • Thomas Killman Instrument – Conflict Resolution Style

Professional Associations and Civic Groups

  • Colorado Women’s Chamber of Commerce, Facilitator/Founder Corporate Leadership Academy
  • Mile High SHRM Chapter, Board of Directors- Professional Development Groups
  • Northern Colorado Human Resource Association, Board of Directors, Conference Chair
  • Rocky Mountain HR People & Strategy, member

Contact:  amy@shoemakerpartnerships.com;
Office: 303-993-2364;    Mobile: 316-305-7972
Website: ShoemakerPartnerships.com
LinkedIn: Amy L Shoemaker

Let It Go and Truly Believe that You are Enough

By Jenn DeWall, Owner of Jenn DeWall Life & Career Coaching and
CWCC Member

Jenn DeWall

Book Review:  I Thought It Was Just Me (But It Isn’t): Making the Journey from “What will People Think?” To “I Am Enough” by Brene Brown

We’ve all read the books that are considered “page turners”.  We’re so engrossed in the story that we find ourselves staying up late by our bed side table lamp eating up every word.  Typically this experience and obsession with a book for me has been reserved for fiction books, either ‘chick literature’ or suspense, but Brene Brown has changed my experiences and added self-help books to my page turner selection.

In Brene Brown’s book, I Thought It Was Just Me (But It Isn’t): Making the Journey from “What will People Think?” To “I Am Enough” she invites us to learn more about the shame we experience as women.  For those of you that don’t know Brene Brown, she is a research professor and has focused the majority of her research in this book around how women experience shame.  Shame? Right? Now I know that may not get you as excited as Fifty Shades of Grey  or a Danielle Steele novel but I promise you it is.

Her book offers us the opportunity to play the lead character by applying her research on shame to our own lives.  Her book begins by sharing the many definitions of shame and circumstances that different women feel shame.  As I read other women’s stories I couldn’t help but see myself in their situations. The women’s stories ranged from not feeling adequate in their careers, not being good enough mothers, to shaming themselves for not having the perfect body. It was an epiphany for me as I realized that in so many ways of my life I was shaming myself for “not being good enough,” or not feeling like “I’m successful.” The book empowered me to make a change and start loving myself versus judging myself.

The success of the book lies in the tools she provides to build our own shame resilience.  Not only are other real women’s stories beneficial but the frosting on the cake is that you finish reading feeling inspired and that you are enough!  You truly feel one step closer in understanding and combatting the self-shame and sabotage we do to ourselves.  Another perk, she teaches us the effectiveness of empathy and how we can apply it to not only reduce the judgment on ourselves but also we can use it to connect with others. Are you a mother? A CEO? If you’re connecting with people on a daily basis you can benefit from better understanding how to empathize.

Overall this book was a quick read.  I read it in chapter increments to allow ample time to absorb the information. I was so inspired by the read that I created my own blog series for women called “Shame to Shine”.  The series is an opportunity for women to anonymously share their stories of shame and how they were able to overcome them with other women so we don’t feel alone!

What would it feel like to let it go and truly believe that you are enough?

 

About Jenn:
Jenn DeWall is a certified Life & Career Coach and Motivational Speaker for Young Professional Women. Jenn is a trailblazer who challenges the status quo and works to empower women to live beyond their comfort zones and flourish in their lives and careers. She is the founder of a women’s empowerment group as well as a leadership consultant for a local HR start up. Jenn worked in Corporate America for a large fortune 500 company for almost a decade, which empowered her to become a coach and help women become leaders in their organizations. She is a nationally accredited certified coach with an MBA whom has a vast amount of knowledge and experience on what it takes to be a leader, find happiness, and create the life you love. Jenn founded her own coaching practice, Jenn DeWall Coaching, which offers both one on one, group coaching, and motivational speaking. www.chooseyourhappylife.com

Contact Jenn at jenn@jenndewallcoaching.com or call her at (608) 206-3464.

 

Collaborate to Get Buy-in

By Brenda Hampel, Founder and Partner of Connect the Dots Consulting and
CWCC Member

CTD Transparent Logo

Getting the commitment you need from coworkers can be achieved by taking a more collaborative approach.

Collaborate to Gain Buy-in from Peers
Susan, is a senior analyst in the healthcare industry, was sure that a strong and assertive argument for her point of view always would result in the influence she needed to achieve results.  However, she was frustrated by the outcomes of recent interactions with her peers, noting that – even though she had presented strong reasoning for why she felt certain changes were important – they did not seem to understand or buy in to her recommendations.

Strategies to get buy-in:
Inspiring the commitment of her coworkers often can be achieved most effectively by taking a more collaborative approach.

  • Approach the issue from your peers’ perspective. What issues do they need to address?
  • Ask open-ended questions. Show that you are interested in their area and needs.
  • Create a win-win situation. Connect your point of view with their needs.

Susan’s Reaction:
Susan noted that she had been taught that her credibility and expertise alone “should” carry the weight and influence needed to affect organizational change and that she had not previously thought there was an effective approach.  But, she later reflected that a more collaborative approach made a lot of sense.

Outcome:
The first time Susan tried this with her counterpart in a regional office, he responded as he had with Susan’s previous style: he expected her to push instead of ask questions.  However, the next time the coworker talked with Susan, and the exchange was much more of 2-way conversation.  Susan was very pleased with the outcome.

If you are interested in learning more about what skills are needed to advance your career, take a look at the Innovative Leadership Institute offered at the Colorado Women’s Chamber.

 

Brenda Hampel HeadshotAbout Brenda
As Founder and Partner of Connect the Dots Consulting, Brenda has taken her expertise in the areas of leadership, team alignment, performance and onboarding coaching—and helps organizations design and implement solutions that combine proven methodology with practical business application.

Brenda’s specialty is in the facilitation of leadership team sessions and discussions. Her years of experience as both a corporate human resources executive and management consultant and business acumen allow her to facilitate complex and difficult discussions by creating a framework, surfacing the necessary information and input, then pulling it together and creating commitments for next steps. This powerful process allows organizations to pinpoint with laser-like accuracy the areas that need attention so they can reach their goals faster.

Brenda graduated from The Ohio State University with a BA in Communications. She is a speaker and co-author of the books published by McGraw-Hill, Solving Employee Performance Problems: How to Spot Problems Early, Take Appropriate Action, and Bring Out the Best in Everyone, Perfect Phrases for New Employee Orientation and Onboarding: Hundreds of Ready-to-use Phrases to Train and Retain Your Top Talent, and, and Talent Assessment and Development Pocket Tool Kit: How to Get the Most Out of Your Best People. The Talent and Development Assessment Pocket Toolkit, also published by McGraw-Hill

 

Is it Time for you to Woman Up?

By Lori Dubois, Owner of Marketing Troubadour and CWCC Member

Marketing Troubadour logo jpg

Book Review: Woman Up! Overcome the 7 Deadly Sins that Sabotage Your Success by Aimee Cohen

Are you the kind of person who likes to get your advice in a numbered list, helping you really figure out the problem, and then telling you exactly what to do about it? If so, you will love reading “Woman Up!” by Aimee Cohen, author from Denver, Colorado, and Colorado Women’s Chamber of Commerce member. To be honest, I was half expecting to read the same old stuff about either trying to beat men at their own game, or rehash the same old ways women set themselves up for failure with no clear steps to quit doing it. I was very pleasantly surprised to find an honest and concise discussion of concrete things women do that derail their success in the workplace, and even better, how to change those behaviors.

Aimee’s inspirational and motivational style of coaching and speaking come through loud and clear in her book. She has been in the trenches for years as a career coach and consultant, so not only does she know what she’s talking about, she tells real life stories to illustrate it. I particularly resonated with the way Aimee not only uses her clients as examples, but also uses her own stories as examples. The section of each chapter called “Guilty Confession” shows the reader that these behaviors (deadly sins) can happen with anyone, even when they are forewarned and forearmed. In my opinion, an author willing to be vulnerable for the sake of helping others is to be applauded.

The book is not long (186 pages), but it is powerful, if you allow it to be. I won’t spoil it by telling you what the deadly sins are, you can discover that for yourself. I will say I identified more than one that affect me and identified others that I recognize in friends and colleagues. The format is easy to follow; each chapter includes tips, stories about clients, personal experience stories, strategies to employ, and reflection questions as homework. The book is also peppered with great quotes from famous and successful women, upping my enjoyment. I dare you to read this book, identify your deadly sins, and get busy making some positive changes in your life and career!

About Lori

Lori Dubois is the owner of Marketing Troubadour, a marketing and branding firm focused on growing businesses through market, message, and methods. She uses storytelling as a tool for organizations to understand and communicate their WHY so they can attract the right people to grow and thrive. Her 25+ years of experience in marketing and advertising, combined with a Master’s Degree focusing on research and knowledge management, led Lori to found Dubois Information in 2008. Five years later, she changed the firm’s name to Marketing Troubadour to reflect the real-life, hands-on relationship she has with clients in helping them with their branding and marketing objectives. She is passionate about storytelling as a highly effective way to increase marketing effectiveness. In addition to developing and implementing messaging and marketing communication methods, Lori is a speaker and author on all things marketing and branding related, and has served on boards of two not-for-profit organizations.

You can contact Lori at lori@marketingtroubadour.com or visit her website at marketingtroubadour.com

Effective networking: mystery, myth or reality?

By Susan Allard, Business Development Representative at Public Service Credit Union and CWCC Member

Susan Allard


Networking [net-wurk-ing]
: an association of individuals having a common interest, formed to provide mutual assistance, helpful information, or the like.

Whether newly venturing into the business community or a seasoned expert, networking is a necessary activity – meeting those that can connect us with a potential client or resource, provide useful advice or help us brainstorm new ideas are essential in our growth and development.  However, you may ask yourself, “Does networking really work?”

  1. Mystery: How do I meet people that are my ideal client?
    Myth: I need to grab all of the business cards I can.
    Reality: If you want to give yourself a follow-up hangover then you just succeeded. If you really want to be effective, network with a purpose. We call this research – know the audience, find those you want to meet and make a list.
  1. Mystery: Once I meet my ideal connection(s), how do I talk about my business?
    Myth: I’ll just blurt out what I do and sell them on the spot. They’ll listen to me.
    Reality: OK, stop right there. You just lost at the letter “I.” Be the listener.  Ask for their name and what they do, then just absorb the information. Ask leading, specific questions that can be answered with short, succinct sentences. Then respond the same way when they ask. If their business isn’t a fit for you, it might be for someone else you know and vice versa.
  1. Mystery: How do I walk away from someone that isn’t my ideal target?
    Myth:  When they stop talking, I’ll jump to my next potential connection.
    Reality: Hate to tell you this, but that person may try to bend your ear a lot longer than you had hoped and you won’t get a word in edgewise. Don’t be afraid to stop them.  Find a break when they take a breath or end a sentence.  If that becomes difficult, interrupt. Thank them for their time and be honest; you came to this event to meet several connections. You aren’t being rude, you are being real. If you are on the other end, please don’t take it as an insult – but do learn how to respond to questions with short answers. After all, you have a purpose, too.
  1. Mystery: How do I follow-up with the good connections I make?Myth: I’ll just schedule a bunch of coffee appointments.
    Reality:  Don’t know about you, but I can only handle so many lattes and the same for the lower half of my body. However, it takes time to drive to the appointment, sit there and talk then drive back to work. You have already met face-to-face; send an email, schedule a call and have a chat. You’ll accomplish more in less time and save yourself some gas and extra time at the gym.

In closing, network with a goal – you’ll be much more successful!

Sweatworking: The Benefits of Taking Networking From the Bar to the Gym.

By Jenn DeWall, Owner of Jenn DeWall Life & Career Coaching and
CWCC Member

Jenn DeWall

When was the last time you broke a sweat? If you’re living in Denver the chances are high that it was within the last few days. Why not kill two birds with one stone and add networking to it?  Sweatworking is the new emerging trend on how to engage and meet with clients.   Sweatworking activities vary from walking, to barre or spin classes and more.  It’s perfect for those that want to get out of the bar scene and create a shared experience with someone in a more meaningful and healthier way.

4 Benefits of Sweatworking

  1. It creates a deeper relationship. Sweatworking creates an immediate shared experience where individuals can connect with each other over at a deeper level.  No one likes to be “sold” to when they’re meeting, they want to establish a more authentic relationship.  Through sweatworking you’re better able to see each other as individuals versus the product or service they offer. This can more quickly increase likeability and trust which ultimately can improve your bottom line performance.
  2. Work-life balance. With so many things to juggle, sweatworking creates a perfect opportunity to prioritize both your health and business simultaneously.  You can maintain your healthy goals and even create more time to do other things you love because you don’t have to squeeze a workout in at the end of the day.
  3. You will save money. Instead of spending a few hundred dollars to entertain a client or potential partnership, you can invest in a per class fee which can range from $15-$25 a person.  Any additional money can be spent on smoothies or a healthy meal.  No one wants to waste their workout by drinking a bottle of wine and having a high fat meal afterwards (Okay maybe sometimes we do but it won’t be a lot).
  4. It’s perfect for introverts. Networking can be overbearing, especially if you’re an introvert.  By doing a shared experience it immediately offers a topic of conversation between the individuals.  It’s a perfect way to initiate small talk versus the sometimes uncomfortable approach to an individual you don’t know.  Plus, the endorphins gained from the workout will help boost your energy and confidence better helping you connect with others.

Have you done sweatworking?  If so, what were the benefits that you found and what did you do?

About Jenn:
Jenn DeWall is a certified Life & Career Coach and Motivational Speaker for Young Professional Women. Jenn is a trailblazer who challenges the status quo and works to empower women to live beyond their comfort zones and flourish in their lives and careers. She is the founder of a women’s empowerment group as well as a leadership consultant for a local HR start up. Jenn worked in Corporate America for a large fortune 500 company for almost a decade, which empowered her to become a coach and help women become leaders in their organizations. She is a nationally accredited certified coach with an MBA whom has a vast amount of knowledge and experience on what it takes to be a leader, find happiness, and create the life you love. Jenn founded her own coaching practice, Jenn DeWall Coaching, which offers both one on one, group coaching, and motivational speaking. www.chooseyourhappylife.com

To schedule a complimentary coaching session to explore how coaching can benefit you please e-mail Jenn at jenn@jenndewallcoaching.com or call her at (608) 206-3464

 

Creating Wellness in the Workplace

By Casey Marshek, MS; CPT, Owner/Nutritionist/Personal Trainer at Wellness Evolution Denver and CWCC Member

Wellness Evolution Denver Logo

It’s Sunday afternoon and your house is quiet.  You have all your obligations met and free time to spend as you please.  What would make your heart sing?  What simple activity would bring you relaxing joy?  This is your true happiness!

Considering this concept I ask you to offer your employees the same option when it comes to Wellness and Team Building in the work place.  We can all agree that the best workplace environment is one where:

  • People are free to develop and foster their individual strengths
  • Good relationships with other team members are developed
  • Everyone is pursuing worthwhile and meaningful goals both separately and as a collective unit

Using wellness to improve these skills and relationships is very effective.  Choose options for a slightly competitive wellness challenge where the staff members will be competing as teams, but will be mostly focused intrinsically on improving themselves.  I like to give people choices and allow them to vote on what activity they are most interested in.  This creates an environment where people start from a place of engagement and empowerment.

The point of this activity is to improve yourself.  Surround yourself with people whom have common goals and learn to use this to bring the entire group further with their success.  These skills achieved through a wellness or bonding activity will then carry over to productivity, report, and job retention/attendance.  People who are happy with themselves and their lives are going to be more excited to come to work, they will be more productive when there, and they will be more respectful of the ideas and feelings of those around them.

Wellness is a great place to start in creating an environment that promotes teamwork in the work place.

Now tell me, how do you find happiness in your time of solitude?  Do you feel this promotes better discipline with your work?

 

Casey Marshek, MS; CPT
Owner/Nutritionist/Personal Trainer
Wellness Evolution Denver
(720)579-3876
www.wellnessevolutiondenver.com

About Wellness Evolutiuon
Wellness Evolution is centered upon results based training and holistic counseling, in a comfortable and empathetic environment, through an educational approach that enriches a client to maintain their results long-term.